ALLR Merch — Shipping Policy

Effective date: 1/1/2025

We pack every order ourselves, by hand — puzzles, games, toys, and collectibles that are often one-of-a-kind, so we treat them that way. Here's exactly how shipping works.

Processing time

Orders ship within 1–3 business days of purchase, Monday through Friday (excluding holidays). You'll get a shipping confirmation email with tracking as soon as your order is on its way. During high-volume periods, or if we are on vacation, we'll post any delays on the site.

Shipping rates

Shipping cost is calculated at checkout based on your order's actual weight, size, and destination, using live carrier rates (USPS/UPS/FedEx). We don't mark shipping up — you pay what the carrier charges us.

Ordering more than one item? Items are combined into as few boxes as safely possible, so you're not paying to ship each item separately.

Carriers

We primarily ship via USPS, but will also use FedEx and UPS as needed. Shipping carrier is selected automatically at checkout based on what's cheapest and fastest for your order's size and destination.

Domestic & International Shipping

We ship within the United States most frequently.  We can provide international shipping, but it is on a case-by-case basis depending on the item and ship-to location. If you are an international buyer, please contact allrmerch@gmail.com to verify shipping prior to placing your order. 

Packaging

Vintage items get packed with care. Fragile collectibles are individually wrapped and cushioned, and anything with small pieces is bagged and secured before boxing. If an item has a known fragility risk, we'll note it on the listing.

Tracking and delivery

Every order ships with tracking. Delivery timelines are estimates provided by the carrier, not a guarantee — once a package leaves our hands, transit time is outside our control. Delays, especially around holidays, can happen on the carrier's end.

Lost or damaged in transit

If your tracking shows delivered but you don't have your package, or your item arrives damaged, contact us at allrmerch@gmail.com within 48 hours with your order number (and photos, for damage) so we can file a carrier claim and get you taken care of. See our Return & Refund Policy for how damaged-in-transit refunds are handled.

Address accuracy

Please double-check your shipping address at checkout. We ship to the address provided on the order — if a package is returned to us or lost because of an incorrect address entered at checkout, reshipping costs are the buyer's responsibility.

Questions

We're a small, family-run shop — email allrmerch@gmail.com any time and a real person will get back to you.